Virtual queuing and waitlist software

Turn wait times into repeat customers

NextMe is an award-winning virtual waiting room that gives teams real-time control of every line and guests the freedom to wait wherever they like. Streamline customer flow, maximize throughput and turn every wait into a better experience.

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A waitlist with guests confirmed, notified and waiting, a guest’s place in line, and their SMS updates

You're in good company

From global brands to the shop down the street

We're on a mission to make waiting more meaningful. Customer experience is the lifeblood of every service business, and it starts before guests walk through the door. The wait is often their first impression, and NextMe helps you make it a good one, with smoother operations for your team, more freedom for your guests and more revenue from every line. Teams in 30+ verticals trust NextMe to get it right, and their case studies and reviews show how.

Powerful and intuitive features

Everything you need in a waitlist app to manage expectations and deliver delightful waiting experiences.

Add Guest form recognizing a returning guest by phone number, with their past visits, shown in NextMe

Repeat visitor recognition

NextMe recognizes returning customers and auto-populates their previous information, helping speed up service and create opportunities to reward loyalty.

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Virtual waiting room

Unleash your creative potential and drive revenue by giving guests compelling things to do while they wait on your fully branded virtual waiting room.

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Customizable text message templates with variables and a live preview, shown in NextMe

Customizable SMS texts

Customize the message content of your notifications and decide how and when you want to communicate.

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A booking slotting into the waitlist between walk-in guests, shown in NextMe

Appointment bookings

Wave goodbye to juggling multiple systems. Book appointments in advance and manage them seamlessly alongside walk-ins in one clean interface.

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The waitlist on laptop, tablet and phone, shown in NextMe for a veterinary clinic

Multi-device syncing

Works on web, tablet and phone. Your staff can track waiting customers from anywhere, synced across every device.

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Three ways for guests to join: website, kiosk and QR code, shown in NextMe for a DMV

Self check-in

Empower your guests to join the waitlist on their own with a customizable form that you can display via QR code, kiosk, or on your website.

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Why NextMe?

Easy to use, built to scale, backed by real people

Some waitlist tools are clunky and overcomplicated. Others look sleek but leave you on your own when something goes wrong. NextMe is easy to learn, built to scale, and comes with a real team in your corner. Our values

Easy from day one

No bloated feature lists or upsells. Staff learn it in minutes, and it fits the way you already work.

Reliable human support

Real people answer, fast. No ticket queues or runarounds. Big or small, we treat every team as a partner.

Flexible and scalable by industry

Teams in 30+ industries, from single front desks to 70+ location franchises, run on NextMe.

Your feedback matters

Everything we build starts with feedback from teams like yours. The best products are built with the people who use them.

Save money, improve reviews and keep lines moving

average cost savings over traditional waitlist solutions: 32%
faster guest intake compared to the competition: 2x
average increase in customer retention: 30%
average increase in positive online reviews: 17%

Less time managing the line, more guests who stay.

Headline metric cards for visits, served guests and message delivery rate, shown in NextMe

Keep guests engaged while they wait

Most waitlist software treats the wait as dead time. With NextMe, it's time with your brand: over 50% of guests click into your virtual waiting room from their text, then check back 7 times on average to see their place in line. And it's your page, not a generic one with someone else's logo on it. Fill it with whatever goals your team has:

Your menu, services or products
Deals, promotions and pre-orders
Loyalty and rewards sign-ups
Intake forms and check-in details
Your website and social links
Games, polls, videos and sponsor content

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Virtual waiting room showing a guest their place in line on their phone, shown in NextMe for an event

Analytics insights to better understand how your team is performing

NextMe has a suite of powerful analytics and reporting tools to help you understand peak hours and staff accordingly. Leverage historical wait times to quote more accurately in the future and build guest profiles to help reward loyalty. Easily export your guest lists to use with other customer engagement software.

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